Terms and Conditions

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Returns Policy

A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 7 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 7 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.


The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery domestically, or 1 week internationally.


  • If the Purchaser is buying goods on an account, payment is expected on the 20th of the month following the invoice. Late payment may result in a 10% interest charge on overdue amounts.
  • In the event of a default in payment resulting in Insinc Products using a debt collection agent to collect oustanding monies all costs incured will be charged to the Purchaser.
  • Insinc Products reserves the right to suspend or cancel a Purchasers account if payment of their account is late.
  • Freight and GST on goods are to be paid by the Purchaser
  • If the Purchaser is buying goods using Paypal or by direct payment into Insinc Products bank account, payment must be received in full before any goods will be sent out.

Ownership of goods

All goods will remain the property of Insinc Products until the Purchaser has made payment in full for the goods.

Insinc Products reserves the right to enter the property where unpaid goods are held to remove them if payment is not made in full by the due date


Hand sanitiser, liquid soap, foaming soap, natural soap, commercial soap, hand sanitizers